Returns & Exchanges

We want you to be completely satisfied with your home spa experience; if you are not, you can return your unused Lay-Z-Spa product in its original packaging within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Ensure the hot tub or accessory is drained, clean, and packed securely in its original box with all manuals and components included.

3

Arrange Collection

Affix the provided return label to the outside of the box and schedule a courier pickup or drop off the item at an authorized service location.

4

Quality Inspection & Refund

Once our technicians verify the item's condition, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing